LATAM Healthcare Customer Care RepRemote Position (Medellín or Bogotá)
English and Portuguese proficiency

Job summary
This position provides a one-to-one customer service experience for UPS Healthcare accounts in Latin America.
The team will be responsible for supporting Brazil, Mexico, Puerto Rico, Colombia, Dominican Republic & Costa Rica in English, Spanish, or Portuguese.
He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.

Responsibilities:
- Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).
- Analyzes and resolves Healthcare account issues.

Qualifications:
- Excellent communication skills and English, Spanish and Portuguese language proficiency, adaptable and eager to learn.

Working hours:
Availability: Monday to Friday 7AM to 7PM, excluding US Major Holidays
42 Hrs per week.

LI-Onsite

📌 Agente de Servicio al Cliente – Inglés y Portugués (Medellín)
🏢 UPS GLOBAL BUSINESS SERVICES COLOMBIA
📍 Medellín