About the job
We are hiring a
Customer Service Agent
to join our
international travel support team
.
This is a fully
remote opportunity for candidates based in Colombia
who have hands-on experience in airline customer support, travel operations, reservations, or post-sale travel assistance.
The idóneo candidate should be comfortable working with airline-related processes, handling customer inquiries, and using GDS systems in a fast-paced customer service environment.
Key requirements
- Based in
Colombia
- Fluent in both
English and Spanish
- Minimum
2 years of experience in an airline-related call center
, travel support, reservations, ticketing, or similar travel industry role
- Experience with
GDS systems
such as Amadeus, Sabre, Galileo, or similar
- Good understanding of airline bookings, passenger details, schedule changes, ticketing support, and post-sale customer service
- Strong communication and problem-solving skills
- Customer-focused mindset and ability to remain professional under pressure
- Ability to work remotely and manage tasks independently
Main responsibilities
- Provide post-sale support to customers in the airline/travel field
- Assist with booking-related inquiries, schedule changes, and general travel support cases
- Work with internal tools and airline-related systems
- Communicate with customers in a clear, professional, and supportive manner
- Follow company procedures, service standards, and escalation processes
- Ensure accurate handling of customer requests and travel-related information
What we offer
- Fully remote
collaboration from Colombia
- Paid training
- Base compensation plus performance-based KPI bonuses
- International travel/BPO environment
- Opportunity to work with a professional and supportive team
This role is best suited for someone who already has practical experience in airline/travel customer support and is confident working with GDS systems.
If you meet the requirements and are interested in a remote opportunit
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