Job Description

Position Title: Quality Assurance Analyst (Quality Assurance Analyst- Remote ONLY in Colombia)

Language (s):All applicants must speak fluent English. Any other language is a plus

Contract Type: Labor / Indefinite Terms

Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint. Additionally, you must have an internet connection that meets the following specifications:
- Download speed: 50 Mbps
- Upload speed: 20 Mbps
- Ping: < 150 ms

Job Start Date:Immediate

Location: Remote

Country:Colombia

Preferability:People with a disability that has been *verified* and *certified* by the appropriate institution.

Hours:8:00 AM to 5:00 PM US CST Monday to Friday

Adaptable schedule based on business needs

Reports to: QA Supervisor/Manager




- 0–2 years of experience in quality assurance, call center monitoring, or customer service operations.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and experience with quality monitoring tools such as VoizTrail or similar call evaluation systems.
- Strong attention to detail, analytical thinking, and problem-solving abilities to evaluate calls/account actions against client standards and identify process deviations.
- Excellent written and verbal communication skills to provide clear, professional feedback to team members and management.
- Ability to handle sensitive employee performance and client account data with discretion, while managing time effectively to meet daily quality targets.

📌 Quality Assurance Analyst (Colombia)
🏢 Cadex
📍 Colombia