The Legal Intake Specialist plays a crucial role in the Intake Department, managing the entire lead process from initial contact to client sign-up for all incoming prospective clients with new case inquiries. This position is an excellent opportunity for a highly driven and enthusiastic candidate who shares our vision, passion, and dedication to serving all potential new clients quickly, efficiently, and professionally.

*This position is remote in Colombia.*

Compensation:

$8 - $10 hourly

Responsibilities:
- Answer all incoming potential client (PNC) calls as soon as possible, gather relevant information regarding a client’s potential case, and accurately enter details into the lead management system.
- Gather details regarding facts, injuries/damages, liability, and insurance coverage to determine the veracity of potential cases.
- Communicate with clients via phone, text, email, video conference, and in-person meetings to gather and follow up on case information and evidence.




- Communicate with attorneys about whether to accept a PNC's case promptly and record the source/origination of all calls received.
- Perform case-related administrative duties, such as organizing case files, scanning, filing, mailings, and managing a multi-line phone system.
- Process new client onboarding, establish client files through data entry and paperwork collection, and open all new cases promptly and accurately in case management software.
- Prepare accurate and error-free documents promptly and ensure all client interactions reflect the high standards and core values of Pendergast Law.
- Build professional relationships with providers, clients, and teammates, maintaining professionalism and composure when interacting with all employees.
- Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload.
- Collaborate with marketing on outbound sales tactics and partnerships with other law firms to help bring in new cases.
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📌 Legal Intake Specialist (Colombia)
🏢 Pendergast Law
📍 Colombia