About the client: Our client is a digital marketing

agency specializing in helping home service businesses grow through
comprehensive digital solutions. They transform websites into

lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We

are seeking a detail-obsessed Operations Specialist to maintain and
optimize the internal engines of our fast-paced digital marketing
agency. The ideal candidate is a "systems thinker" who loves
building workflows, managing project data, and ensuring that our
remote team has the tools and processes they need to succeed.
Digital Marketing Agency experience is a plus. What you’ll be
doing: System Administration: Maintain and update the Zoho project
management system to ensure it accurately reflects current business
processes. Workflow Implementation: Build and refine automated
workflows, task templates, and flow charts to reduce manual
overhead. Process Documentation: Draft, update, and organize
Standard Operating Procedures (SOPs) to ensure a "single source of
truth" for the agency. Accountability Tracking: Monitor project
boards daily to identify overdue tasks and coordinate with team
members to resolve bottlenecks. Reporting: Generate weekly




productivity and project health reports for leadership to identify

operational gaps. Onboarding Support: Handle the technical side of

onboarding new team members, ensuring they are correctly set up in
our systems and trained on our specific workflows. Communication

Coordination: Assist in organizing daily stand-ups and ensuring

cross-time-zone communication is documented and accessible. Who are
we looking for? 2+ years of experience in an Operations or Project
Management role. Strong expertise in Zoho or similar project
management systems (Click Up, Asana, Monday.com , etc.). Highly
organized and detail-oriented with experience in workflow
optimization and process standardization. Strong analytical skills
with the ability to identify inefficiencies and implement effective
solutions. Excellent communication skills with the ability to lead
and motivate teams. Experience working in digital marketing
agencies is required. US experience is required. Position:
Operations Specialist Remote Status: Fully Remote Preferred
Location: Integral Working Hours: 9 am to 6 pm EST Holidays: US
Federal Holidays Salary: USD 800 - USD 1,000 per month Internal Job

ID: 1358

📌 Operations Specialist - 1358 - Colombia (Soacha)
🏢 Bionic Talent
📍 Soacha