Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. We support governments, government agencies and the private sector on trade facilitation, reducing complexity in general supply chains, securing duties and taxes, and verifying the compliance of products with regulations.
Job Description
Primary Responsibilities:
Troubleshoots and corrects daily disruptions to productivity.
Ensures that GBS provides a high level of service to the Affiliate operations based on the Statement of Work.
Manages the staff operations and administration for the GBS program, including optimizing shift schedules, according to GBS requirements and Affiliate needs.
Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
Main GBS point of contact for Affiliates regarding all operational issues.
Specific Responsibilities:
At all times,



complies with SGS Code of Integrity and Professional Conduct, HR policies, Health & Safety, and Quality Assurance policies and procedures.
Maintains a working knowledge of all processes and procedures being supported by assigned GBS teams.
Participates as required in the recruitment of the new GBS staff on behalf of Affiliates with operations housed in GBS facilities.
Supports and guides Technical Leads in their management of daily team assignments and, as far as possible, checking in with each one at the beginning of each day and again throughout their shift.
Ensures work-from-office and work-from-home hybrid (if offered) policies are adhered to:
Both the office and home working conditions are maintained, including office space, computers, desks, connectivity, etc.
Connectivity stability and speed are maintained such that productivity is not impacted per set KPI targets.
Staff members observe mandatory schedule in office unless excused in writing

📌 BUSINESS SUPPORT SUPERVISOR RBS (Bogotá)
🏢 SGS
📍 Bogotá