Mediora Solutions LLC is Hiring
We are currently seeking an experienced Bilingual Virtual Medical Assistant (English & Spanish) to support a U.S.-based medical practice.
This is a patient-facing position, so we are looking for someone who communicates professionally, confidently, and compassionately in both English and Spanish and has a strong understanding of medical front-desk workflows.

Key Responsibilities:
Answer and manage inbound/outbound patient calls
Schedule, reschedule, and confirm patient appointments
Communicate with English- and Spanish-speaking patients
Handle patient inquiries according to established practice protocols
Perform insurance eligibility and benefits verification
Manage referrals and follow-ups
Assist with prescription/refill requests according to practice workflow
Monitor and manage faxes, messages, and assigned inbox tasks
Update patient demographics and information in the EHR
Document patient communications accurately
Coordinate with providers and office staff
Follow practice-specific scripts, SOPs, and escalation protocols




Maintain strict HIPAA compliance and patient confidentiality

Requirements:
Fluent/professional English and Spanish
Strong spoken English with clear communication skills
Previous experience as a Virtual Medical Assistant, Medical Receptionist, Medical Front Desk Assistant, or Healthcare VA preferred
Familiarity with U.S. healthcare workflows
Experience working with an EHR/EMR system preferred
Strong computer and data-entry skills
Professional phone etiquette
Reliable internet connection and computer
Ability to work according to U.S. Eastern Time
Strong attention to detail and ability to follow written SOPs
HIPAA knowledge/training preferred

Selection Process:
Shortlisted applicants will participate in an internal screening followed by a video interview with the medical practice/provider before final selection.

Work Arrangement: Remote
Industry: U.S. Healthcare
Language: English + Spanish (Required)
Position: Virt

📌 Bilingual (English/Spanish) Virtual Medical Assistant – U.S. Healthcare (Bogotá)
🏢 Mediora Solutions
📍 Bogotá