Important: This is a remote position, but candidates must be located in Medellín or the surrounding areas. If you are not currently located in Medellín or nearby, please do not apply.
About the Role
Join our fast-paced, mission-critical courier dispatch team as a Remote Dispatcher / Customer Service Representative (CSR). You’ll play a key role in daily operations by coordinating time-sensitive deliveries, communicating with drivers and customers, and helping ensure service runs smoothly and efficiently.This role combines logistics, real-time problem-solving, and customer service in a fully remote work environment.
What You’ll Be Doing
Dispatch time-sensitive deliveries with urgency and accuracy
Track and adjust driver routes in real time
Communicate clearly and professionally with drivers and customers
Provide updates and accurate ETAs
Log activity and maintain accurate records
Resolve issues quickly while maintaining high service levels
Work Environment
Fully remote position
Collaborative and experienced team
Fast-paced, logistics-focused environment
Opportunity to work independently while staying connected with the operations team
Who We’re Looking For
Must have previous dispatching experience in the courier or delivery industry
Must be located in Medellín or surrounding areas
Strong multitasking and decision-making skills
Ability to stay calm and organized under pressure
Excellent communication skills with both customers and drivers
Familiarity with Atlanta and the Southeast is a plus
Why You’ll Love This Job
Competitive pay
Paid Time Off (PTO)
Versátil scheduling
Growth opportunities
Ready to join a team that values speed, accuracy, communication, and teamwork? Apply today.