About The Role
About The Role
Job Title: Customer Support Advisor
Location: Remote based in Colombia
Terms: 6 month contract moving to permanent / Full-Time 40h weekly
Schedule: Monday to Sunday– Rotational 8h shifts covering 6am to 6pm

This is an exciting opportunity for an experienced Customer Support Advisor. This is a 6 month fixed contract ( with 30 days probation) moving to indefinite contract based on performance to work remotely from Colombia.

Our Partner:
The successful candidate will be supporting our partner, Gigs. Backed by Google Gradient Ventures and Y Combinator, as well as the investors behind Facebook, Dropbox, and Airbnb, Gigs is the world's first telecom-as-a-service platform.

The adecuado candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels. If you're passionate about technology and enjoy helping people, we'd love to hear from you

What you'll be doing:
Provide frontline Customer Support in English and Spanish
You will be the first in line for Customer Support,



offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels.
You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.
You'll provide exceptional support to resolve customer issues and requests swiftly.
You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
Take a proactive approach in analysing our processes, suggesting and i

📌 Customer Support Advisor with Spanish (Bogotá)
🏢 Otonomee
📍 Bogotá