This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Palo Alto Networks is looking for a Principal Customer Success Engineer – SecOps / Cortex - Contractor to drive successful technical outcomes across our Security Operations suite. This position reports into Customer Success leadership and represents a high-impact opportunity for an experienced technical expert who thrives in a fast-paced, international corporate environment.
Location: LATAM
Duration: 12 months
Your Impact
The Principal Customer Success Engineer is a critical driver of customer adoption, technical validation, and long-term value within our SecOps and Cortex portfolios. As a trusted subject matter expert, you will bridge deep technical engineering execution with high-touch strategic engagement to ensure enterprise customers successfully deploy, integrate, and maximize our technologies.
This fast-paced role demands an adaptable, highly technical engineer who excels in matrixed team environments, manages multiple high-priority deliverables under pressure, and directly engages with enterprise security stakeholders to optimize SecOps environments.
Key Responsibilities
● Technical Guidance & Architecture: Provide senior-level technical advisory across SIEM, SOAR, SOC, and XDR/EDR environments, guiding enterprise customers on optimal deployment strategies, configurations, and best practices.
● Customer Success & Adoption: Serve as a dedicated technical advisor in high-value, customer-facing engagements, ensuring rapid technology adoption, operational success, and sustained technical health.
● System Administration & Scripting: Leverage Linux administration expertise and hands-on scripting to resolve complex integration challenges, troubleshoot operational environments, and build str