Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services Centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.
With respect to integrated Order-to-Cash (iO2C) the Business Services Centre will be covering the following areas of the process:
Customer Master Data, Pricing & Commercial conditions
Order Management
Credit Management
Collections & Account Receivables management
Cash Application
Claims & Disputes Management
AR Monthly closing and Reporting
The purpose of this role is to
Deliver cash application and receivables management services to SBS North America as per their respective Service Level Agreements (SLAs)
Manage incoming payments
Perform clearing of AR, analyse discrepancies, execute securitization program and factoring
Review AR ageing reports, perform collection & dunning, escalate & follow-up actions
Address operational issues and follow through to resolution in an effective and timely manner
Deliver operational KPIs and comply with Sanofi policies and guidelines
Participate in continuous improvement initiatives
The Analyst, Collections Management reports to Collections Management Coordinator and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Integral Business Unit and Ci2C front line teams in countries / regions.
Main Responsibilities
Operation
Deliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level Agreements
Review AR ageing reports
Perform collection & dunning
Determine appropriate escalations & follow-up actions as per defined process
Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
📌 Credit and Collection Management (Bogotá)
🏢 Sanofi
📍 Bogotá
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