RequirementsRequired - Technical SkillsBachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.5+ years of experience in Business Analysis.2+ years of experience leading or managing teams.Strong expertise in Salesforce process optimization and business transformation.Experience defining business requirements, user stories, process maps, and workflow documentation.Experience configuring Salesforce tools such as Flows, Process Builder, Validation Rules, and Lightning App Builder.Experience supporting metrics tracking, KPI reporting, and process improvement initiatives.Required - Soft SkillsLeadership and team management.Stakeholder management and cross-functional collaboration.Strong communication and presentation skills.Analytical thinking and problem-solving.Strategic planning and decision-making.Nice to Have (Technical Skills)Master's degree in a related field.Experience with Salesforce Knowledge and Experience Cloud.Experience with DocuSign, ZoomInfo, or Salesloft.Experience supporting business process automation and digital transformation initiatives.Responsibilities (Key Activities)Lead and mentor a team of Salesforce Business Analysts.Align team objectives with business and organizational goals.Serve as the primary liaison between business stakeholders and technical teams.Review and validate user stories, process maps, and business documentation.Design and optimize Salesforce-driven business processes and workflows.Collaborate with technical teams to implement scalable Salesforce solutions.Support KPI tracking, reporting, and continuous improvement initiatives.Ensure secure and effective use of Salesforce platforms for internal and external users.Required LanguagesEnglish - Advanced#J-18808-Ljbffr

📌 Salesforce Business Analyst. (Cundinamarca)
🏢 Softtek Colombia
📍 Cundinamarca