Holafly is seeking a transformational leader to own Quality, Learning, and AI Enablement across a 200+ agent integral customer care operation. You will elevate QA and Training into strategic performance engines that influence CSAT, FCR, productivity, and operational scalability.
You will inherit two managers and their teams, but success will be measured by your ability to build world-class frameworks, leverage AI-driven insights, develop future leaders, and create measurable business impact.