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Job Title
Programador Base24
About your role:
At Fiserv, we are committed to providing exceptional service and support to our clients. As an Application Support - Sr Professional I, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability.
What you'll do:
Provide expert-level support for business applications,



ensuring maximum uptime and performance.
Troubleshoot and resolve complex application issues, collaborating with development teams as needed.
Monitor application performance and lead initiatives to improve efficiency and reliability.
Document support activities, maintain detailed logs, and develop user guides and training materials.
Mentor junior support staff and provide technical guidance to enhance team capabilities.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
4+ years of experience in application support
2+ years of experience in SQL databases
2+ years of experience in troubleshooting and resolving technical issues
4+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
Familiarity with monitoring and logging tools
Knowledge of ITIL fr

📌 Programador Base24 (Bogotá)
🏢 Fiserv
📍 Bogotá