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Now Hiring: Admissions Analyst (Client Engagement Focus)

? Medellín, Colombia (Hybrid – 3 days onsite / 2 days remote) | Full-time |
ABATECH

At
ABATECH
, our mission is to provide compassionate, individualized, and comprehensive care to families impacted by autism—giving them hope and support from day one.

We’re looking for an
Admissions Analyst
with a
commercial mindset and exceptional communication skills
to be the voice of ABATECH for families exploring our services. You’ll handle back-to-back inbound and outbound calls,
positioning ABATECH’s solutions as the best choice
, and guiding families seamlessly through the intake process.

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What You'll Do
- Act as the
primary contact for families
, handling high call volumes and responding with empathy and confidence.
- Clearly communicate ABATECH’s value proposition and unique service benefits compared to alternatives.
- Guide families through the intake process, ensuring timely and accurate completion of required documentation (consents, ROIs, assessments).
- Collect supporting documents, forms,



and questionnaires from families while maintaining client records in Salesforce and SharePoint.
- Schedule consultations and follow-ups with clinical teams.
- Provide proactive follow-up to ensure families stay engaged throughout the intake process.
- Collaborate with internal teams (clinical, billing, scheduling) to deliver a
smooth, client-centered onboarding experience
.
- Identify opportunities to improve intake workflows and enhance family satisfaction.

✅
What We’re Looking For
- Bachelor’s degree preferred
(High School diploma required).
- Bilingual English/Spanish fluency
(mandatory).
- Proven experience in client-facing or customer engagement roles
(call centers, healthcare intake, hospitality, or similar).
- Strong
communication and persuasion skills
with a customer-first mindset.
- Comfortable handling
high-volume calls
and working with call scripts and CRM tools.
- Tech-savvy: Salesforce, Microsoft Office, sc

📌 Customer Service Specialist (Área metropolitana del Valle de Aburrá)
🏢 ABATECH
📍 Área metropolitana del Valle de Aburrá