We are currently recruiting on behalf of one of our clients for the following position:
Job Objective
Provide timely, high-quality customer service by resolving customer inquiries regarding accounts, transactions, bonuses, and platform services, in accordance with company procedures and standards.
Key Responsibilities
- Handle and resolve customer inquiries related to accounts, payments, transactions, and platform operations.
- Provide clear and accurate information, maintaining up-to-date records of interactions in the CRM system.
- Comply with company procedures, applicable requirements, and customer service and responsible use policies.
Requirements
- At least 6 months of customer service experience; experience in iGaming is a plus.
- Excellent communication skills in Spanish and a customer-service orientation.
- Ability to handle confidential information, work as part of a team, and perform effectively in a dynamic environment.