Contact Marketers is seeking a Bilingual Healthcare Intake Specialist to join our team. We are looking for a highly motivated, professional, and compassionate individual with a healthcare background, excellent communication skills, and experience handling both inbound and outbound calls.
The Intake Specialist will serve as an important first point of contact for patients and clients, gathering accurate information, understanding their needs, and ensuring they are connected with the appropriate services. The idóneo candidate is comfortable working in a fast-paced remote environment and can communicate confidently and professionally in both English and Spanish.
Key Responsibilities
- Handle a high volume of inbound and outbound calls in a professional and courteous manner.
- Conduct patient/client intake and collect accurate demographic, insurance, medical, and referral information.
- Communicate effectively with patients, healthcare providers, and internal team members.
- Identify and document patient needs while maintaining accuracy and confidentiality.
- Schedule appointments and coordinate referrals or follow-up services as needed.
- Make outbound calls for follow-ups, appointment confirmations, referrals, and other client-related needs.
- Enter and maintain accurate information in electronic systems and databases.
- Follow established workflows, scripts, and quality standards.
- Provide exceptional customer service while demonstrating empathy and professionalism.
- Protect confidential patient information and follow applicable privacy and compliance requirements.
- Meet established productivity, quality, attendance, and performance goals.
Qualifications
- Bilingual in English and Spanish – required.
- Previous experience in a healthcare environment preferred.
- Experience as a Medical As