Do you have experience in
Real Time Adherence
and a passion for optimizing call center operations? Join our team
About the role:
As an RTA Specialist, you'll be responsible for monitoring real-time schedule adherence and workforce compliance, identifying operational deviations, and coordinating immediate adjustments to ensure client SLAs are met.
Responsibilities:
? Real-time monitoring of adherence and occupancy
? Identifying and escalating schedule deviations
? Coordinating with supervisors on breaks, absenteeism, and contingencies
? Preparing intraday reports and trend analysis
? Supporting alert generation and operational decision-making
Requirements:
✅ Previous WFM / RTA experience in a BPO or call center environment
✅ Familiarity with Workforce Management tools
✅ B2 English (upper-intermediate/conversational)
✅ Strong analytical skills and ability to react under pressure