Our client is looking for a Haitian Creole Call Center Representative to connect individuals with essential, life-changing federal benefits like Medicaid, Medicare, and the ACA Marketplace. In this 100% remote position, you will act as a vital operational link and patient advocate, conducting high-volume outreach with zero pressure selling. This is an exciting opportunity to leverage your bilingual fluency and technical skills in a high-impact, support-focused role.
Schedule:
Adaptable scheduling available across all US time zones (Pacific to Eastern Standard Time setups) (40 hours per week).
Responsibilities:
- Patient Outreach & Benefit EnrollmentHigh-Volume Telephony:
Conduct strategic outbound outreach calls (80% of daily volume) using the Five9 dialing system, balanced with incoming patient inquiries (20% of daily volume).
- Program Navigation:
Guide eligible patients step-by-step through application workflows for Medicaid, Medicare, and ACA Marketplace programs.
- Roster Management:
Actively reach out to patients from healthcare center rosters to cross-reference demographics, check eligibility parameters, and secure successful benefit enrollment.
- Data Administration & Compliance ProtocolsCRM Ledgering:
Accurately input, update, and track patient touchpoints, qualification statuses, and demographic files within Salesforce CRM.
- Regulatory Compliance:
Maintain strict adherence to HIPAA regulations, keeping patient Protected Health Information (PHI) secure and confidential across a virtual infrastructure.
- Multi-Platform Navigation:
Simultaneously manage multiple cloud software interfaces, communication queues, and database records with high precision.
Requirements:
- Linguistic Versatility:
Fluent bilingual communication skills in English and Haitian Creole.
- Call Center Experience:
Proven background executing outbound call campaigns, telesales, or high-volume phone customer service.
- Technical Aptitude:
Tech-savvy profile with the baseline agi