Job Title
Associate, People Solutions Center

Job Description
The Associate, People Solutions Center is responsible for delivering exceptional employee support within the Shared Services environment by managing inquiries across multiple communication channels, including phone, chat, and email. This role focuses on first-contact resolution, providing timely, accurate, and customer-centric support while leveraging internal systems and knowledge resources. The position collaborates closely with internal stakeholders and SMEs to resolve employee concerns, maintain accurate case documentation, identify opportunities for process improvement, and uphold the highest standards of professionalism, confidentiality, and alignment with Concentrix values.
- Professionally manage multiple communication channels to engage with and resolve staff queries and concerns (Phone – Chat – E-mail).
- Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support




- Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.
- Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
- Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values
- Maintain strong relationships with PSBPs and PS COEs within your realm of responsibility
- Facilitate timely and effective resolution of the concern or query in collaboration with other SMEs as necessary and stay connected with the escalation until resolution has been confirmed.
- Facilitate the creation of a case if the employee has not already done so, where appropriate
- Identify policy and training gaps in the business from querie

📌 Associate, People Solutions Center (Medellín)
🏢 Concentrix
📍 Medellín