We are currently recruiting on behalf of one of our clients for the following position:
Job Objective
Lead and support the Customer Support team, ensuring high-quality service, effective team performance, and compliance with company procedures and service standards.
What You’ll Do
- Lead, coach, and motivate the Customer Support team, providing feedback and support to improve performance.
- Monitor team performance and customer service quality, managing escalated cases and ensuring timely resolutions.
- Manage shift schedules and coordinate with internal teams to address recurring customer issues and improve support processes.
Requirements
- Minimum 3 years of experience leading Customer Support teams, preferably in a fast-paced or high-volume environment.
- Advanced proficiency and English proficiency at B2 level or higher.
- Strong communication, coaching, problem-solving, and conflict-resolution skills, with experience using CRM or customer support tools.