The operations manager will be required to work On-Site in Barranquilla

JOB SUMMARY:

The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.

RESPONSIBILITIES:
- Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
- Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
- Support supervisors and team lead,



ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
- Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

EDUCATION AND EXPERIENCE:
- 1-2 year of experience in Leadership roles (BPO).
- Experience managing more than 80 FTE´s.
- Bachelor's Degree.
- Advanced English proficiency.
- Microsoft Office (Teams, Outlook), Billing App, Microsoft Package.

BENEFITS
- Highly competitive salary.
- Schedule from Monday to Friday.
- Growth opportunities.
- Great environment.

📌 Operations Manager (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla