IT Support Specialist – Microsoft 365 & Network Administration

Location:
Bogota, Colombia

Employment Type:
Full-time

Language Requirement:
Conversational English (B2 minimum)

Role Overview

We are seeking a proactive and detail-oriented
IT Support Specialist
to join our team. The idóneo candidate will handle day-to-day support tickets related to
Office 365 administration
,
network setup and maintenance
, and
user life cycle management
. This role requires strong technical expertise, excellent documentation practices, and a customer-first mindset.

Key Responsibilities
- Office 365 Administration:
Manage Exchange Online, SharePoint, Teams, and security policies.
- Network Setup & Maintenance:
Configure, monitor, and troubleshoot LAN/WAN environments.
- User Life Cycle Management:
Oversee onboarding, offboarding, and account provisioning.
- Microsoft 365 Licensing:
Assign, track, and optimize license usage.
- Documentation:
Maintain accurate records of processes, incidents,



and solutions.
- Customer Service:
Provide responsive, empathetic support to end-users.
- Conversational English:
Communicate effectively with international teams and clients.

Qualifications
- Proven experience in
Microsoft 365 administration
and
network management
.
- Familiarity with
account provisioning
and
user management workflows
.
- Strong troubleshooting skills with a structured, step-by-step approach.
- Excellent communication and documentation abilities.
- Minimum
B2 English level
(spoken and written).
- Customer-oriented mindset with patience and professionalism.

What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth.
- Collaborative work environment with modern tools and technologies.
- Exposure to diverse projects across multiple clients.

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