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Job Details

POSITION SUMMARY (RESUMEN DE LA POSICIÓN):

Under the direction of the CS/OPS Integral Hub Supervisor LATAM, is responsible for contacting the sites of the assigned country(s), in order to carry out the coordination via telephone, email or other approved communication channel (with date, time and contact authorized) for the deliveries or pickups, execute, track and review activities related to job execution and system updates, handling a high level of customer service, issue resolution and internal communication, as well as order and control over assigned tasks, committed to continuous improvement and customer satisfaction.

*(Bajo la dirección del Supervisor de OPS/CS Global Hub LATAM,



es responsable de contactar a los sitios de(los) país(es) asignados, con el fin de realizar la coordinación vía telefónica, correo electrónico u otro canal de comunicación aprobado (con fecha, hora y contacto autorizado) para la entrega o recolección de las distribuciones, ejecutar, rastrear y revisar actividades para la ejecución del envío y las actualizaciones en sistema, manejando un alto nivel de servicio al cliente, resolución de novedades y comunicación interna, así como orden y control sobre las tareas asignadas, comprometido con la mejora continua y la satisfacción del cliente).*

PRIMARY DUTIES AND RESPONSIBILITIES (DEBERES Y RESPONSABILIDADES PRINCIPALES):
- Fullfill all the position duties, such as: *(Cumplir con sus obligaciones, tales como:).*
- All contact and coordination activities are properly done in a timely and cost-effective way. *(Todas las actividades de contacto y coordinación

📌 Representative, Customer Service (Bogotá)
🏢 World Courier de Colombia
📍 Bogotá