We're on the lookout for a talented
Technical Customer Support Representative
to join our client's team:

? 100% Remote

? Salary: $1500-2000 USD/month

? Based in LATAM - Collaborating with teams in the USA

? Full Time (Monday–Friday, 10 AM–7 PM PST)

? Contractor Role

About the Role

Our client is an innovative game development company looking for a
Technical Customer Support Representative
to help deliver an excellent experience to its player community.

In this role, you’ll troubleshoot customer and technical issues, collaborate with Support, QA, and Development teams, and help ensure players receive timely and effective assistance. It’s a great opportunity to grow your expertise in technical support while working in a dynamic gaming environment.

Responsibilities
- Provide timely and professional customer support through Zendesk/email.
- Troubleshoot and respond to inquiries related to accounts, billing, technical issues, and bugs.
- Identify, document, and report technical issues using Jira.




- Collaborate with QA and Development teams to follow up on reported issues.
- Perform basic smoke testing to identify potential game issues.
- Communicate customer feedback and technical concerns through Slack.
- Monitor and respond professionally to reviews on the Apple App Store and Google Play Store.
- Help maintain and update FAQs, Knowledge Base articles, and support documentation.
- Learn game mechanics and features quickly to provide accurate troubleshooting and support.

Requirements
- 2+ years of experience in Customer Support, preferably within gaming, technology, software, SaaS, or another digital product environment.
- Experience with Zendesk or a similar ticketing/customer support platform.
- Strong written and verbal English communication skills.
- Experience with Jira or similar tools for reporting and tracking technical issues.
- Familiarity with Slack or similar collaboration tools.
- Ability to troubleshoot issues and communicate technical problems cle

📌 Technical Customer Support Representative (Colombia)
🏢 Latamforce
📍 Colombia