Working Hours: Monday-Friday, fully aligned with the company's operating hours (Eastern Time)
Target Start Date: ASAP
The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.
About The Role
We are seeking a reliable, proactive, and highly organized Operations / Office Assistant to support a growing property maintenance and handyman services business in Puerto Rico.
This person will serve as the primary administrative point of contact for the business, helping manage day-to-day customer communication, scheduling, estimates, invoicing, payment tracking, and coordination with field technicians. The idóneo candidate has experience supporting a service-based business and is comfortable taking ownership of administrative and operational workflows with minimal supervision.
This is a full-time, long-term opportunity for someone who is highly organized, responsive, customer-focused, and capable of keeping multiple priorities moving at once.
Key Responsibilities
Customer Communication
- Answer incoming customer phone calls and provide professional, friendly support
- Respond promptly to customer text messages and other inquiries
- Follow up with customers regarding estimates, scheduled services, completed work, invoices, and payments
- Maintain clear and professional communication throughout the customer lifecycle
- Escalate issues or questions to the owner when necessary
Scheduling & Operations
- Schedule and coordinate service appointments based on customer needs and technician availability
- Manage and organize the company calendar
- Coordinate schedules and daily activities with field technicians
- Help ensure technicians have the information they need for upcoming jobs
- Keep customer and job information organized and up to date
- Proactively identify scheduling conflicts or outstanding tasks and address them before they become issues
Est
📌 Operations Assistant (Puerto Rico)
🏢 Somewhere
📍 Puerto Rico
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