A Viva Engage client is looking for a skilled Intake Specialist to join their Intake team
Pacific Workers
Join a dynamic and rapidly growing law firm dedicated to fighting for injured workers' rights Recognized as one of the fastest-growing companies in the Bay Area and a leader in client service, Pacific Workers stands at the forefront of Workers’ Compensation advocacy.
Benefits:
- Monday to Friday schedule.
- 100% remote position.
- Working hours: 8 AM – 5 PM Pacific Time.
- Indefinite-term contract.
- Paid time off in your first year.
- Social benefits.
- Well-being programs.
- Great bonus system.
Salary: 3,600,000 COP per Month +150,000 COP stipend + Commissions up to 1.000.000 COP
Requirements:
- 2+ years of experience in legal settings, back-office operations, or remote customer service.
- Fluent in English (reading, writing, and speaking) with near-native proficiency.
- Remote position – requires a reliable high-speed internet connection and a dependable computer.
- Availability to work California hours and holidays (U.S. holidays are observed as paid time off, but Colombian holidays will be working days).
- Strong organizational and administrative skills.
- High attention to detail and excellent follow-up habits.
- Professional and timely communication via phone, email, and text.
Job Duties:
- Case Setup & Verification: Prepare and organize client case files following firm protocols.
- Insurance & Employer Confirmation: Verify employer and insurance details for each new intake case.
- Document Follow-Up: Track and collect missing documents or client information to complete case files.
- Team Collaboration: Coordinate with Intake Specialists and other team members to ensure smooth case transitions.
- Data Entry: Maintain accurate and timely records using legal software systems.
This is a fast-paced role where Legal Assistants will spend a significant portion of their day communicating via phone and email with lega