Global Technology Services, located in Medellín, Colombia, is a fast-growing organization with a strong network in software development and IT services across the entertainment, finance, and logistics sectors. Our professionals engage with diverse teams in Latin America and the U.S., contributing to innovative solutions that drive industry change. We offer substantial growth opportunities, career development, and exposure to cutting-edge engineering.
We are now looking for a dedicated Junior to Mid Support Specialist to join our growing team and contribute to our operation.
Position Title: Junior to Mid-Support Specialist
Location: Hybrid - Medellin
What you will be doing:
We are seeking an experienced Support Specialist to join our fast-paced, dynamic team. The idóneo candidate will have 1-4 years of experience in customer support within the B2B SaaS space and possess a strong understanding of CRM best practices and processes. This role requires excellent project management skills, client communication expertise,
and the ability to understand complex business requirements to deliver tailored support solutions. Your responsibilities include:
- Serve as the first point of contact for support tickets via our help desk, phone support, and other communication channels.
- Handle phone calls, emails, Zoom sessions, and tickets, aiming for first-call resolutions and timely responses.
- Report and document product bugs or issues in Jira and Zendesk for engineering escalation.
- Understand and address complex business requirements by leveraging workflows, customizing reports, and utilizing industry best practices in CRM systems.
- Provide support for Customer Success teams handling complex customer requests or integration configurations.
- Communicate professionally with multiple customer stakeholders, ensuring they are informed of the latest actions, next steps, and overall progress.
- Participate in cross-functional knowledge transfer sessions, produ
📌 Junior Support Specialist (Medellín)
🏢 Lean Solutions Group
📍 Medellín
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.