Operations - Full time - On Site Barranquilla COL.
The Role
We're looking for an
Operations Manager
to build and lead operations function from the ground up.
This is a foundational leadership role. You'll be responsible for designing the operating model that supports clients and employees, establishing processes and standards, building operational infrastructure, and ensuring that our teams consistently deliver against client expectations.
You'll work closely with the
Talent Acquisition Manager and Sales Manager
to create a seamless flow from the moment a prospect enters the sales pipeline, through client onboarding and recruitment, to ongoing employee and account management.
The idóneo candidate is highly organized, process-oriented, and comfortable operating in an environment where many processes still need to be created. You should be able to move between strategic planning and hands-on execution — building an SOP one day, solving a client escalation the next, and analyzing operational performance the day after.
You'll have significant ownership over how we operate as we scale.
What You'll Do
Build the Operations Function
• Design and implement operational processes and workflows from the ground up
• Develop SOPs, policies, procedures, checklists, and operational standards across the employee and client lifecycle
• Establish clear ownership and accountability for operational activities
• Create scalable processes that can support growth without sacrificing service quality
• Identify operational gaps, inefficiencies, and risks and implement solutions
• Build the systems, documentation, reporting, and routines required to run a professional nearshoring operation
• Continuously review and improve operational processes as the business evolves
Client Onboarding & Account Operations
• Design and own the operational process for transitioning new clients from Sales into Operations
• Establish a structured client
📌 Operations Manager (Barranquilla)
🏢 Dyccol Group
📍 Barranquilla
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