? Hiring: IT Support Specialist L2 | Auxis

Are you a technical problem-solver who loves mentoring others? We’re looking for a
Level II Support Specialist
to act as a bridge between complex technical issues and seamless customer service. This is a role for someone who digs deep into data, documents new solutions, and keeps the team sharp

The Mission:
You’ll handle the tough stuff—escalations that need more than a "quick fix." You’ll use your advanced skills to investigate critical scenarios, train L1 analysts, and ensure our knowledge base is always up to date.

What You’ll Do:
- Escalation Hero:
Provide Tier 2 support via phone, chat, and email for complex incidents.
- Knowledge Leader:
Document new procedures (SOPs) and act as an "On-the-Job" Trainer (OJT) for new recruits.
- Problem Management:
Identify recurring issues and follow ITIL standards to find permanent fixes.
- Team Support:




"Floor walk" and assist Level 1 teams with creative, expert solutions.

What We’re Looking For:
- Experience:
2–4 years in Tech Support with deep knowledge of Active Directory, Windows Server (2012–2019), and Exchange Online.
- Technical Stack:
Proficiency in VPNs, Entra ID (Azure AD), and Identity Management tools (like SailPoint or CyberArk).
- Certifications:
ITIL knowledge is a must; MS 365 or CompTIA Security+ is a huge plus.
- Language:
Advanced English & Spanish (B2+ or higher).

Why You’ll Love It:
- Professional Growth:
Shift from just "fixing" to "designing" processes and mentoring others.
- Dynamic Environment:
A mix of collaborative teamwork and independent initiative.
- High Impact:
Directly influence team KPIs and client satisfaction levels.

📌 Level 2 Service desk (Bogotá)
🏢 Auxis
📍 Bogotá