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Advanced English C1 required, with daily communication with families, caregivers, medical offices, and care managers
Previous customer service or administrative experience is preferred
Must be comfortable handling calls, collecting information, following up on documentation, and managing multiple cases
Must be available to work EST hours MondayFriday 900 AM500 PM EST

Customer Service Representative Intake Coordinator

Join a fastgrowing behavioral healthcare organization supporting families across North Carolina as they begin the process of accessing ABA therapy services.

In this role, youll serve as a key first point of contact for families, medical offices, care managers, and other referral sources. Youll help collect required information and documentation, manage followups, and coordinate with internal teams to keep each intake moving accurately and efficiently.

What Youll Do

Answer incoming intake calls from families, caregivers, medical offices, care managers, and other referral sources
Collect and document information including diagnosis, location, service setting, insurance, age, contact information, and other required details
Explain the intake process clearly and professionally to families and referral sources
Review cases and identify missing evaluations, insurance information, intake forms, referrals, guardianship documents, or other required documentation
Follow up with families, providers, and referral sources until required documentation is received
Maintain accurate intake records, call notes, followup history, and case information
Prioritize outstanding items in ClickUp based on clinic availability and business needs
Coordinate with clinics and internal teams regarding availability, tours, evaluations, exceptions, and information that needs to be verified




Follow clinicspecific intake requirements, including service areas, age limits, minimum hours, school restrictions, availability, and waitlists
Verify exceptions or unclear information with the appropriate internal team rather than making assumptions
Confirm legal guardianship and required authorization when working with third parties before documents are signed or protected information is shared
Relay information provided by the insurance team without independently interpreting complex insurance coverage questions
Keep each case organized and moving forward through consistent followup and accurate documentation
Protect confidential information and follow established guidelines when handling patient and family information

Who Youll Work With

Work closely with families, caregivers, medical offices, care managers, clinic office managers, supervisors, the insurance team, and other internal staff.

You will serve as a central communication link between families and the internal healthcare team to help keep each intake process organized and moving forward.

Who Were Looking For

Strong written and verbal communication skills in English
Professional, patient, and confident on the phone
Previous customer service or administrative experience is preferred, but not required
Highly detailoriented and able to identify missing or incorrect information
Organized and able to manage multiple families, documents, followups, and deadlines




Comfortable working independently and taking ownership of assigned tasks
Strong judgment and knows when to ask questions, verify information, or escalate an issue rather than guessing
Comfortable handling sensitive information and following privacy and guardianship requirements
Techsavvy and comfortable learning systems such as ClickUp, Microsoft Teams, Outlook, calendars, maps, and internal tools
Reliable and able to follow through consistently without constant supervision
General work experience required experience supporting U.S.based customers in a complex service environment is preferred but not required

Location

Must be based in Colombia.

Experience Customer service or administrative experience is preferred, but not required.

Impact Play a central role in helping families navigate the intake process accurately and compassionately while ensuring documentation, communication, and followups are handled correctly.

Culture Join a collaborative, clientfocused team that values thoughtful communication, strong judgment, accuracy, accountability, and dependable followthrough.

Benefits

Preset salary growth weekly payments
100 remote role

Work Details

Schedule

MondayFriday 900 AM500 PM EST
Fulltime position

To Apply

Please submit your application in English.
Only candidates who meet the English requirement will be considered.
Once you click apply, we will send you a WhatsApp message with the next steps.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative para el sector de Atencion a clientes en la empresa Hyremote de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Representative EnglishRemote (Bogotá)
🏢 Hyremote
📍 Bogotá