Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies’

most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems,

and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow,

today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, collection Analyst In this role, you will combine strong communication, analytical thinking, and digital agility to manage collections activities efficiently and professionally. You’ll work with clients to resolve disputes, ensure timely payments, identify process gaps, and support our commitment to delivering superior customer experience while embracing innovation and continuous improvement.

Responsibilities

- Analyze ageing reports and initiate collection calls to customers with overdue balances to organize payments.
- Make collection calls to key account customers, investigate and resolve billing or due date issues in accounts with overdue payments.




- Resolve customer complaints and investigate discrepancies in accounts; analyze accounts receivable data for clients.
- Forecast cash collections, evaluate and escalate issues to the appropriate contacts.
- Perform reconciliations, reduce account aging, and establish clear and concise communications; participate in client account information presentations.
- Maintain records of calls and expected payment dates.
- Manage portfolio performance and collection processes.
- Demonstrate strong negotiation skills to establish payment plans with customers.
- Engage in daily interactions with clients, including follow-up when expected payments have not been received, and assist in resolving billing issues.
- Prepare KPI and metric analyses, explaining variations in portfolio performance.

Responsible for answering client inquiries and providing any required additional details.

Minimum Qualifications

- Previous experience in collections or similar areas(finance)
- Intermediate Excel knowledge
- Bachelor’s degree or equivalent (currently pursuing or completing).

Preferred Qualifications/ Skills

- Knowledge of Lean Six Sigma.
- Experience in credit and accounts receivable management.
- Strong problem-solving skills.
- Ability to work independently.
- Strong analytical abilities.
- Proven organizational skills and attention to detail.
- Excellent time management and organizational skills.
- Strong interpersonal and teamwork skills.
- Strategic thinking and results orientation.
- Strong focus on process improvement.
- Ability to build and maintain effective client relationships.




- Ability to manage across multiple systems and competing priorities.
- Ability to collaborate and negotiate with multiple stakeholders to resolve issues.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills.
- Experience in risk management and financial background checks.

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for integral enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness -

built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation,

gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Analista de Cobranza (Bogotá)
🏢 Genpact
📍 Bogotá