Job Description
We are seeking a senior-level UX Researcher to support an enterprise employee-experience and internal-tooling research portfolio. This is a hands-on individual-contributor role for a researcher who can independently take ambiguous questions from initial scoping through study execution, synthesis, and decision-ready recommendations.
The work will span enterprise product, service, and operational workflows, with particular emphasis on understanding users' jobs, evaluating AI-enabled self-service experiences, and identifying opportunities to improve productivity and support experiences.
Enterprise experience strongly preferred.
Key Responsibilities
* Independently plan and conduct mixed-method qualitative and quantitative research across priority enterprise initiatives.
* Translate ambiguous business and product questions into clear research plans, appropriate methodologies, and actionable study designs.
* Plan and moderate research evaluating AI-enabled self-service experiences and opportunities to improve employee support.




* Test AI-enabled concepts to understand jobs to be done, adoption barriers, trust, validation behavior, and readiness for broader rollout.
* Develop participant and recruitment strategies, research plans, discussion guides, study materials, and other research artifacts.
* Synthesize qualitative and quantitative findings into concise, decision-ready recommendations for product, service, and operational stakeholders.
* Maintain and extend a jobs-to-be-done framework across multiple initiatives and connect new research findings to broader strategic opportunities.
* Translate jobs-to-be-done insights into product and operational decisions.
* Partner cross-functionally with Product, Design, Engineering, Operations, and Service stakeholders.
* Produce clear research readouts, executive-ready storytelling, and documentation of findings, implications, decisions, and recommended next steps.
* Maintain traceable research artifacts and findin

📌 #131505 - UX Researcher (Bogotá)
🏢 Lifted, an Upwork Company™
📍 Bogotá