We are looking for a professional and service-oriented Reservation Services Representative to assist clients with reservation requests, research, confirmations, and ongoing coordination. This remote role is best suited for someone who enjoys communicating with people, staying organized, and making sure important details are handled accurately.

The idóneo candidate is dependable, attentive, and comfortable assisting clients throughout the reservation process while managing multiple requests.

Responsibilities

Communicate with clients regarding reservation needs and preferences
Research available accommodations, transportation, activities, and related services
Assist with coordinating reservations and confirmations
Review reservation information to ensure details are accurate
Provide clients with updates, confirmations, and relevant information
Help coordinate modifications and special requests
Maintain organized client and reservation records
Follow up on pending requests and required information




Communicate with service providers when additional coordination is needed
Provide courteous and professional client support throughout the process

Qualifications

Strong written and verbal communication skills
Excellent attention to detail and organization
Professional and customer-focused approach
Comfortable working with email, online platforms, and digital systems
Ability to research and organize information efficiently
Strong follow-up and time-management skills
Ability to manage multiple requests and priorities
Previous experience in customer service, reservations, hospitality, or related fields is helpful but not required

Position Highlights

100% remote work environment
Structured onboarding and training
Ongoing learning and professional development
Access to online tools and professional resources
Continuing education opportunities
Supportive team environment

📌 Reservation Services Representative (Bogotá)
🏢 Dreams Travel CR
📍 Bogotá