Job Summary:

The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards. Responsibilities:

- Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.

- Provide hands-on senior-level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.

- Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards, and capacity plans across the managed server and database estate.

- Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.

- Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.

- Lead identity and access management (IAM), middleware, and cross-platform server operations coverage across the team.

- Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.

- Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.

- Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.

- Mentor and develop System & Cloud Engineer Sr./Jr. staff and Database Administrators,



including onboarding to the client environment and ongoing technical skill-building.

- Maintain accurate documentation of the server, cloud, and database architecture as it evolves.

- Ensure compliance with client and Auxis security and change management policies across the managed systems estate. Skills and Experience:

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

- 5+ years of hands-on systems/cloud engineering experience, including at least 2 years in a lead or supervisory capacity.

- Strong expertise in enterprise server administration (Windows Server and/or Linux) at scale.

- Hands-on experience with virtualization platforms (VMware, Hyper-V, or similar) and cloud platforms (Azure, AWS, or similar).

- Working knowledge of storage, backup/recovery, and disaster recovery concepts.

- Solid understanding of ITIL change and incident management processes.

- Experience supporting multi-country or multi-region infrastructure environments.

- Strong troubleshooting and root-cause-analysis skills for complex, cross-platform issues.

- Strong verbal and written communication skills in English.

Preferred Qualifications

- Microsoft or cloud-provider certification (e.g., Azure Administrator/Solutions Architect, AWS Solutions Architect).

- Experience with database administration or oversight (SQL Server, Oracle, or similar).

- Experience with middleware and identity and access management (IAM) platforms.

- Experience in a managed services or outsourced IT delivery environment supporting enterprise clients.

- Bilingual English/Spanish or English/Portuguese a plus.

- ITIL Foundation certification.

Technical Skills & Tools

- Windows Server and/or Linux administration.

- Virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS, or similar).

- Storage, backup/recovery, and disaster recovery tooling.

- Database platforms (SQL Server, Oracle, or similar) at an oversight level.

- IAM and middleware technologies.

- ITSM/ticketing and monitoring platforms (ServiceNow, SolarWinds, or equivalent).

📌 Systems Engineer Lead (Bogotá)
🏢 Auxis
📍 Bogotá