Operations Supervisor – Digital Operations & E-commerce

Job Description

We are looking for an Operations Supervisor to support Digital Operations, E-commerce, and Marketplace activities for a regional operation.

This is not a people-management position

The role focuses on operational ownership, project coordination, stakeholder management, KPI monitoring, and continuous improvement initiatives across digital channels.

The adecuado candidate will have experience in e-commerce, marketplaces, or digital operations, with the ability to work cross-functionally and coordinate different teams and partners to improve operational performance and customer experience.

Key Responsibilities
- Monitor and analyze operational KPIs across e-commerce and marketplace channels.
- Identify operational risks, issues, and opportunities for improvement.
- Coordinate cross-functional projects with Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, and other teams.
- Manage and follow up on operational initiatives with internal and external stakeholders.




- Coordinate day-to-day marketplace operations and ensure timely resolution of operational issues.
- Work with marketplace partners and third-party vendors across the region.
- Support the onboarding and integration of new marketplace partners and digital initiatives.
- Review reports and dashboards to support operational decision-making and performance tracking.
- Identify opportunities for process optimization, automation, and digital transformation.
- Use data-driven insights to recommend improvements and support business decisions.
- Proactively identify opportunities to improve customer experience, order fulfillment, delivery performance, and operational efficiency.

Required Experience
- Experience coordinating projects and cross-functional initiatives.
- 3–5 years of professional experience, ideally in Digital Operations, E-commerce, Marketplace Operations, or related areas.
- Previous experience working wi

📌 Operations Supervisor – Digital Operations (Bogotá)
🏢 Concentrix
📍 Bogotá