It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Ops Specialist role is responsible for coordinating and planning customer orders and shipments, while managing inquiries about visibility, complaints, and ad hoc requests. The candidate will ensure customer satisfaction, collaborate with multiple stakeholders and develop expertise in 4PL shared services, execute processes based on WI’s and SOP’s, and identify opportunities for improvement.

How you create impact

Manage activities related to the Ops Specialist function within the Bogota LCC; Accomplished by direct-line management of Ops Supervisors;
SOP (Standard Operations Procedure) and WI (Work Instruction) execution,



observing and maintaining the customer service and service level agreements for all new and existing clients;
Manage and solve medium and high business issues with involved parties such as IT, procurement, quality or regional/ integral LCCs at management level;
Consistent in time reporting of escalation potential to the relevant level of decision makers;
Observing training and general backing up of IL Operations Specialist for existing client and/or new scope and new client operations;
Quality audits related to general and client-specific quality programs, including GxP;
Identification of opportunity areas to increase operational productivity, in collaboration with Ops Manager and LPO’s, using advanced analytical tools for Root Cause Analysis and issue discovery.

What we would like you to bring

Bachelors University degree in International Business or related careers.
Proven experience of any of the three transp

📌 Integrated Logistics Operations Specialist (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá