Job Summary
The Infrastructure Manager is a senior operational and technical leadership role responsible for the performance, reliability, governance, and continuous improvement of the Systems, Microsoft Azure, Network, and Datacenter teams supporting a dedicated managed-services client. This role leads architects and team leads, provides oversight across the broader engineering organization, and ensures that infrastructure services remain secure, resilient, supportable, and aligned with business priorities and contractual commitments. Working closely with the Service Delivery Manager, client stakeholders, cybersecurity, project teams, and technology partners, the Infrastructure Manager translates operational conditions and technical risks into clear, business-relevant actions while maintaining strong accountability for 24x7 service delivery, people development, technical governance, and customer outcomes.
Responsibilities
Own the operational performance, reliability, technical governance, and continuous improvement of the Systems, Microsoft Azure, Network,



and Datacenter teams assigned to the client account.
Lead and develop architects and team leads, and provide governance over the performance, capability, capacity, and development of the broader infrastructure engineering organization.
Ensure achievement of infrastructure SLAs, KPIs, availability targets, service commitments, operational standards, and customer satisfaction objectives.
Govern the 24x7 on-call and escalation model, ensuring a clear escalation path from engineer to team lead, solutions architect, and Infrastructure Manager for critical or unresolved events.
Provide leadership during major incidents and complex infrastructure escalations, coordinating technical teams, vendors, client stakeholders, and service management until service is restored and risk is controlled.
Ensure recurring incidents and material service failures are investigated through effective problem management, root cause analysis,

📌 Infrastructure Manager (Bogotá)
🏢 Auxis
📍 Bogotá