Job Summary
The Configuration Manager is responsible for defining, maintaining, and protecting the integrity of the Configuration Management System (CMS) and Configuration Management Database (CMDB). This function ensures that accurate and reliable information about the IT infrastructure and service relationships is available when and where it is needed. The Configuration Manager will be responsible for the governance, design, and continuous accuracy of the organization's CMDB. This role will define Configuration Item (CI) types, establish service mapping relationships, manage auto-discovery tools, and lead auditing efforts to ensure the CMDB remains a trusted "single source of truth" supporting Incident, Change, and Problem Management.
Responsibilities
CMDB Design & Governance: Define the scope, architecture, and schema of the CMDB, including CI classes, attributes, and relationship mappings.
Service Mapping: Map technical infrastructure CIs to critical business services, enabling impact assessment for Incident and Change Management.
Discovery Management:



Configure and maintain automated discovery schedules, troubleshoot discovery errors, and integrate cloud/on-premise asset data sources.
Compliance Audits: Establish and execute regular audit schedules to compare the physical IT environment against the CMDB, resolving discrepancies and gaps.
Process Integration: Work closely with the Change Manager to ensure that change requests update the CMDB accurately and that undocumented changes are flagged as unauthorized.
Data Quality Reporting: Establish KPIs for CMDB health (completeness, correctness, compliance) and produce performance scorecards for technology owners.
Staying up to date on relevant technologies and business processes.
Skills and Experience
EXPERIENCE
3–5 years of experience in IT Operations, Asset Management, Systems Administration, or a related field.
2+ years of hands-on experience in ITIL Service Configuration Management or Service Asset and Configur

📌 IT Configuration Manager (Bogotá)
🏢 Auxis
📍 Bogotá