Job Summary
The ITSM CMDB Analyst is responsible for executing daily maintenance, support, and quality control activities within the Configuration Management Database (CMDB) and Configuration Management System (CMS). This function ensures that operational data regarding Configuration Items (CIs) is accurate, reliable, and directly supports the efficient resolution of incidents and problems.The ITSM CMDB Analyst will report directly to the Configuration Manager, taking on a hands-on role in data administration, audit execution, and infrastructure data reconciliation within the CMDB. This is a key operational support role that actively collaborates with the Service Desk, Incident Management, and Problem Management teams to facilitate their daily use of the CMDB, while also managing technical document repositories and IT environment baselines.
Responsibilities
· CI Maintenance & Updates: Continuously update the CMDB with new Configuration Item (CI) information, attribute changes, relationships, and status updates throughout their lifecycle.
· Document Repository Access Control:



Control access to and the distribution of technical documents from configuration management repositories.
· Storage Area Creation: Create and configure new storage areas and document repositories for storing CI specifications and technical information.
· CMDB Structural Modifications: Make structured adjustments and changes to the physical and logical database schema (e.g., new categories, fields, or relationships) under the guidance of the Configuration Manager.
· Auditing & Reconciliation: Conduct regular configuration audits and data reconciliation tasks to identify and resolve discrepancies between the vigente IT infrastructure environment and the CMDB data.
· Baseline Management: Perform and record configuration baselines for projects, releases, or network infrastructure to ensure reliable points of comparison and restore.
· Interdepartmental Support: Actively assist Service Desk, Incident M

📌 IT Configuration (Bogotá)
🏢 Auxis
📍 Bogotá