Recruitment Manager (Hiring for both USA and Canada)

Provides administration and support for various platforms, diagnosing and resolving infrastructure issues, and ensuring compliance with company standards. Plays a critical role in maintaining and enhancing our technological infrastructure, with a specific focus on the Slack and Miro Environments.

Key Responsibilities

Workspace/Team Administration

- Setting up and configuring the workspace/team.
- Managing user access, permissions, and security settings.
- Ensuring the correct apps and integrations are installed and configured.

Security & Compliance Management

- Ensuring that the workspace/team complies with company policies and industry regulations.
- Managing data retention and backups.
- Implementing security best practices (e.g., enabling two-factor authentication, setting up security alerts).
- Understanding and managing enterprise security features.

User Support and Onboarding

- Leading the onboarding of new users, ensuring they are familiar with features and best practices.
- Providing ongoing support for troubleshooting technical issues or operational questions.
- Educating the team about etiquette and optimal use of teams, channels, integrations, and features.
- Promoting effective communication practices within the organization.
- Ensuring that the tools are used efficiently for team collaboration, minimizing noise, and enhancing productivity.
- Managing notifications and alerts to avoid information overload.

Integration Management

- Configuring and maintaining integrations with other tools such as Google Workspace, Microsoft 365, Zoom, and other third-party apps.
- Monitoring the usage of integrations to ensure they support business needs.

Analytics & Reporting

- Tracking usage patterns and engagement metrics to optimize use.




- Providing insights into user activity to drive improvements in communication and workflow.
- Managing reporting tools for activity audits.

Change Management & Adoption

- Leading initiatives to encourage proper usage and adoption.
- Stay informed about new features and updates and implement them in the environment.
- Managing any transitions, such as migration.

Leadership & Cross-Functional Collaboration

- Collaborating with team leaders and other stakeholders to ensure usage aligns with organizational goals.
- Troubleshooting and resolving cross-departmental communication challenges.

Technical Troubleshooting

- Resolving technical issues related to integrations, user permissions, or system outages.
- Understanding and diagnosing problems related to app performance or connectivity issues.

Knowledge of Slack/Miro Features & Customization

- Staying up-to-date with features, including custom workflows, automation tools and advanced settings.
- Customizing for the needs of different teams and departments.

Qualifications

Education

Bachelor’s degree in computer science, Information Systems, Software Engineering, or a related field.

Experience

- 5–8 years of experience in digital collaboration platforms, content management systems, or web application development.
- At least 3+ years of hands‑on experience with Enterprise Slack Administration Console and Miro Administration Console for Enterprise.
- Proficiency in low‑code workflow management and creation
- Expertise in building and managing automation pipelines in Slack.
- Excellent problem‑solving skills and the ability to diagnose and resolve complex technical issues.
- Strong understanding of IT policies, procedures, standards, and best practices.
- Effective communication and collaboration skills, with the ability to work well in a team‑oriented environment.
- Flexibility to provide off‑hours support as required.

#J-18808-Ljbffr

📌 Collaboration Consultant (Slack & Miro) (Bogotá)
🏢 Lancesoft
📍 Bogotá