Role: Operations Assistant

Priority Location: Latin America

Working Hours: Monday-Friday, fully aligned with the company's operating hours (Eastern Time)

Target Start Date: ASAP

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Role:

We are seeking a reliable, proactive, and highly organized Operations / Office Assistant to support a growing property maintenance and handyman services business in Puerto Rico.

This person will serve as the primary administrative point of contact for the business, helping manage day-to-day customer communication, scheduling, estimates, invoicing, payment tracking, and coordination with field technicians. The idóneo candidate has experience supporting a service-based business and is comfortable taking ownership of administrative and operational workflows with minimal supervision.

This is a full-time, long-term opportunity for someone who is highly organized, responsive, customer-focused, and capable of keeping multiple priorities moving at once.

Key Responsibilities:

Customer Communication

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Answer incoming customer phone calls and provide professional, friendly support

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Respond promptly to customer text messages and other inquiries

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Follow up with customers regarding estimates, scheduled services, completed work, invoices, and payments

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Maintain clear and professional communication throughout the customer lifecycle

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Escalate issues or questions to the owner when necessary

Scheduling & Operations

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Schedule and coordinate service appointments based on customer needs and technician availability

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Manage and organize the company calendar

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Coordinate schedules and daily activities with field technicians

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Help ensure technicians have the information they need for upcoming jobs

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Keep customer and job information organized and up to date

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Proactively identify scheduling conflicts or outstanding tasks and address them before they become issues

Estimates, Invoicing & Payments

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Prepare and send customer estimates

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Create and send invoices following completed work

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Track outstanding invoices and follow up with customers regarding payments

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Maintain accurate records of estimates, invoices, and payments

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Assist with general administrative and bookkeeping-related tasks

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Keep financial and operational information organized within the company's systems

Administrative Support

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Help manage the day-to-day administrative operations of the business

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Maintain organized records and customer information

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Follow up on open items and ensure tasks are completed without requiring constant reminders

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Look for ways to improve organization, communication, and efficiency

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Provide general operational support to the owner as needed

Qualifications & Skills:

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2+ years of experience in an administrative, operations,



customer service, or office support role

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Experience working with a service-based business, home services company, property management company, construction company, or similar environment is strongly preferred

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Fluent Spanish with strong written and verbal communication skills

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Strong English communication skills

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Excellent organization and attention to detail

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Strong customer service and phone communication skills

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Comfortable managing multiple priorities in a fast-paced environment

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Self-starter who can work independently and take ownership of responsibilities

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Strong follow-through and accountability

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Comfortable learning new software and technology

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Able to communicate effectively with both customers and field technicians

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Someone who identifies what needs to be done and gets it done without needing constant direction

Success in This Role:

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Scheduling Efficiency: Maintain a zero-conflict calendar by accurately coordinating service appointments and technician schedules in real-time, ensuring all team members are fully prepared with necessary job details.

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Administrative Turnaround: Achieve a 24-hour turnaround for processing estimates and invoices, ensuring accurate financial record-keeping and timely follow-ups on outstanding payments to support healthy cash flow.

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Customer Responsiveness: Ensure 100% of customer inquiries, phone calls, and messages are acknowledged and addressed promptly during business hours, maintaining professional communication throughout the service lifecycle.

📌 Operations Assistant - 20833 (Puerto Rico)
🏢 Empresa líder
📍 Puerto Rico