Citi is looking for an experienced Quality Assurance & Controls Group Manager to lead monitoring, testing, and control assessment activities that directly strengthen risk management quality across a integral financial services environment. In this senior leadership role, you will oversee a large team of professionals, shape the integrity of Citi's Control Framework, and drive meaningful improvements to how risk and quality standards are assessed, tested, and reported. This is a high-impact position for a seasoned risk and control leader ready to operate at the intersection of governance, quality assurance, and operational excellence.

Responsibilities
- Lead a large team of risk and control professionals, providing clear direction, accountability, and hands‑on guidance to junior managers and senior contributors to deliver high-quality outcomes.
- Own the accuracy and completeness of Citi's Control Framework implementation, including Risk Control Policy, Control Standards, Issue Management Policy, Lessons Learned Policy, and Control Inventory.




- Design and execute Monitoring and Testing programs for key controls, covering control design assessment, operational effectiveness evaluation, and testing tool development to measure control performance against defined risks.
- Assess internal activities and processes against required policies, standards, and procedures to identify areas of risk, non‑compliance, or control weakness.
- Oversee quality testing for business function quality control and transformation lead quality control activities, ensuring completion standards are met post‑process execution.
- Consolidate and act on stakeholder feedback related to quality assurance, resolving issues efficiently and maintaining a continuous improvement cycle.
- Report regularly on quality control outcomes and control effectiveness to senior management and key stakeholders, translating complex findings into clear, actionable insights.

Required qualifications & skills
- 10 or more

📌 Quality Assurance, Monitoring (Bogotá)
🏢 Citigroup
📍 Bogotá