About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities:
- Facilitate the research and resolution of complex dispute claims, balancing timeframes with a high degree of accuracy.
- Work dispute cases on behalf of Dispute Analysis & Support (DAS) and general clients, including simple fraud, complex, and ecommerce cases.




- Collaborate and make decisions on cases according to client matrix and Visa Dispute Rules and Regulations within compliance timeframes.
- Process disputes for Prepaid, Debit, or Regional Network for all dispute reasons.
- Review cases from other associates, assist with reporting, and upload letters to VROL.
- Maintain a high level of understanding of all systems, processes, and procedures to support projects, questions, and training as necessary.
- Analyze claimant transaction history and available online data, leveraging knowledge of industry fraud trends to determine claim validity.
- Assess claimant eligibility for access to affected funds during the dispute recovery process in accordance with applicable consumer laws.
- Utilize Network dispute process to attempt recovery on behalf of Visa DAS Clients, ensuring compliance with Network Operating Regulations and evidentiary requirements.
- Maintain letter library and make changes as nece

📌 Dispute Associate (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá