Contract Type:
Brick and Mortar

Location:
Bogotá - Bogota

Date Published:
08-19-2026

Job ID:
REF44126E

Company Description:
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise, and we bring them to integral iconic brands through market-leading technology and business process excellence.

We've created 363 unique inventions, 250 of which are AI-based, protected under several patent grants in critical technologies. With these advanced products and platforms, we drive digital transformation at scale and deliver everything through a seamless "as-a-service" model.

We don't just enable change, we engineer digital outcomes.

Sutherland
- Digital Outcomes.
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities
- Handle inbound and outbound communications while meeting performance goals




- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and escalate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly

Qualifications:
Required:
- B2+ English communication skills (minimum)- High school diploma or equivalent- Ability to multitask and navigate multiple systems efficiently- Customer-focused mindset with strong problem-solving abilities- Attention to detail and accuracy in data handlingAdditional Information:
How to Apply. Meet Aura, our AI Recruiter

1️⃣ Start your process with Aura
- Click "Chat to Apply" and wait a few seconds for the chat window to open. Aura will ask you a few quick questions to get to know you better.

2️⃣ Complete your Language Assessment

3️⃣ Interview with Aura AI

✨ That's it: three simple steps and yo

📌 Bogotá Bilingual Customer Service Specialist I Ct
🏢 Sutherland
📍 Bogotá