About IntouchCX

IntouchCX is a general leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Business Analyst at IntouchCX plays a critical role in transforming operational and client data into actionable insights that drive decision-making across Operations, Quality, Training, and Client-facing teams.

This role is highly analytical and insight-driven, with a strong emphasis on data exploration, metric design, trend analysis, and storytelling through data. The Business Analyst partners closely with Operations leaders and internal stakeholders to understand business questions, analyze complex datasets, and clearly explain what is happening, why it is happening, and what actions should be taken.

Unlike traditional project-focused BA roles, this position is not centered on project coordination or heavy documentation, but rather on hands-on data analysis,



insight generation, and analytical support to the business.

As a Business Analyst, You Will
- Analyze large and complex operational, quality, and performance datasets to identify trends, risks, and opportunities.
- Design, calculate, and maintain key performance metrics aligned with business and client objectives.
- Use data to explain the root causes behind operational issues and performance changes.
- Support ad-hoc and recurring analytical requests from Operations, Quality, Training, and Client teams to uncover patterns, anomalies, and drivers of performance.
- Partner with stakeholders to translate business questions into analytical approaches
- Design and develop dashboards and reports using BI tools (Looker Studio).
- Ensure reports are intuitive, accurate, and focused on driving decisions rather than just displaying data.
- Continuously improve existing dashboards by refining metrics, visual des

📌 Business Analyst (Bogotá)
🏢 IntouchCX
📍 Bogotá