About The Role:
About The Role
Job Title: Customer Support Advisor with Spanish
Location: Remote based in Colombia
Terms: 6 month contract moving to permanent / Full-Time 40h weekly
Schedule: Monday to Sunday
- Rotational 8h shifts covering 6am to 6pm

This is an exciting opportunity for an experienced Customer Support Advisor. This is a 6 month fixed contract ( with 30 days probation) moving to indefinite contract based on performance to work remotely from Colombia.
Our Partner:
- What you'll be doing:
- Provide frontline Customer Support in English and Spanish
- You will be the first in line for Customer Support, offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels.
- You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.




- You'll provide exceptional support to resolve customer issues and requests swiftly.
- You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
- You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
- Take a proactive approach in analysing our processes, suggesting and implementing improvements to help our operations grow efficiently and effectively to provide world-class support.

Our recruitment process:
- 30 min Teams interview with the Recruitment Team.
- Language tests if applicable to the role.
- 45 min Teams interview with the Hiring Team.

Your profile:
About you:
- You are fluent in English and Spanish
- You have previous experience in a technical support and/or Customer service role.
- You have an aptitude f

📌 Customer Support Advisor with Spanish (Usaquén)
🏢 Otonomee
📍 Usaquén