Company Description
How to Apply. Meet Aura, our AI Recruiter
Applying is quick and 100% digital:
1️⃣ Start with Aura: Click "Chat to Apply" and answer a few quick questions.
2️⃣ Language Assessment: You'll get a link via email. Most candidates finish in under 20 minutes.
3️⃣ Interview with Aura AI: A short video interview (approx. 15 minutes) via email invitation. A recruiter will then review your process and contact you.
✨ Three simple steps and you're on your way to joining Sutherland
A Little About Us
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.
With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.
We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.
Job Description




We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.
Main Responsibilities
Support customers via phone, chat, or email, meeting performance goals
Own customer issues through to resolution, escalating when needed
Document interactions accurately and keep customer information updated
Handle sensitive information with confidentiality and care
Qualifications
Required:
? B2+ English communication skills (minimum)
? High school diploma or equivalent
? Ability to multitask and navigate multiple systems efficiently
? Customer-focused mindset with strong problem-solving abilities
? Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)
Additional Information
All your information will be kept confidential according to EEO guidelines.

📌 Bogotá | Bilingual Customer Service Specialist I CT
🏢 Sutherland
📍 Bogotá