Do you have experience in Customer Service, Call Center, or Back Office operations and feel comfortable handling both outbound calls and ticket management

Iterum BPO is looking for Customer Service Representatives to support paymentrelated processes, case investigation, and customer requests through different communication channels.

Key Responsibilities

Manage Back Office tickets related to payment requests and issues, reviewing and validating the information provided.
Make outbound calls when necessary to gather information, clarify cases, or follow up on customer requests.
Investigate cases, analyze information, and identify the root cause of issues to determine the appropriate resolution.
Accurately document each interaction and maintain complete case traceability in the required platforms.

Requirements

English level B2 or higher.
At least 1 year of experience in Call Center Backoffice outbound preferred
Full availability to work Monday through Friday between 800 AM and 600 PM.
Full availability to work 100 onsite at our offices near El Dorado Airport in Bogotá.
Strong attention to detail and analytical skills.
Excellent verbal and written communication skills.
Ability to manage multiple cases and priorities efficiently.




Good computer and technology skills HubSpot experience is a plus.

What We Offer

Base salary of COP 2,800,000 Performance Bonuses
Fixedterm contract through January 12, 2027, with the possibility of renewal to an indefiniteterm contract based on performance and operational needs.
Fully paid training.
Career growth and professional development opportunities.
Corporate benefits program.

Schedule Work Location

Schedule 800 AM 600 PM.
Two days off, mainly on weekends.
100 onsite at our offices near El Dorado Airport in Bogotá.

Additional Benefits

Educational assistance.
Health and wellness programs.
Exclusive employee discounts.
Recreational activities.
Worklife balance initiatives.
Professional development and career opportunities.

Start Date September 11, 2026

Apply now and become part of Iterum BPO.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative para el sector de CallCenter Telemercadeo en la empresa Iterum de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Representative Omnichannel (Bogotá)
🏢 Iterum
📍 Bogotá