- Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to fulfill our clients’ needs and expectations.
- Manage urgent needs by accessing Propio’s database of Interpreters to solve last‑minute requests by the client.
- Track and audit schedules and timesheets for the interpreters that service our clients and our community.
- Work collaboratively with other departments within the organization to ensure continuity and consistency in delivering the client experience.
- Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction.
- Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality.
- Other duties as assigned.
Requirements
- 2+ years relevant customer service experience
- Ability to be resourceful, take ownership, be motivated, and have great attention to detail
- Excellent written and verbal communication skills
- Outstanding customer service and professional behavior
- Intermediate level experience using Microsoft Suite Products (Excel, Word, Outlook, etc.)
- Experience scheduling in multiple web-conferencing platforms (Teams, Zoom, WebEx etc.)
- Ability to manage confidential and sensitive information
- Ability to work both independently and within a team to meet deadlines
- Ability to multi-task and still give strict attention to detail in a rapidly changing environment
- Strong organizational skills
- Must have strong typing skills (specifically accuracy)
- Adaptability - Able to deal with frequent change, delays and/or unexpected events
Core Competencies
Demonstrates strong customer service skills with a focus on scheduling and managing interpreter appointments while ensuring confidentiality and accuracy. Proficient in using web-conferencing platforms and Microsoft Suite to enhance operational efficiency and support interpreter engagement.
Highest-signal resume keywords
- Customer Service Experience
- Scheduling Experience
- Microsoft Suite Proficiency
- Attention to Detail
- Communication Skills